SHIPPING & DELIVERY

Products ship within 1-3 business days from your order date. Orders may take up to 7 business days during major sales and promotions.

All orders within the US are shipped via UPS with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered after the order processing time frame. Packages shipped to a PO BOX will be shipped via USPS only. Overnight options to a PO BOX take up to 2 business days for delivery. Overnight shipments that depart from our facility on a Friday will arrive the following Monday (not Saturday). Orders will be shipped once payment is confirmed and cleared.

International orders typically take up to 10 business days for delivery and are shipped via UPS. International shipping costs on this website do not cover tariffs charged by your home country. Please take this into consideration before submitting an order on this site. PrettyFyne Hair reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Undeliverable/Lost/Return to Sender Packages

If your package does not successfully deliver and is sent back to PrettyFyne Hair, it is typically due to insufficient address information. Your package will be returned, and “Returned to Sender” will be stated on your tracking information. This can happen if:

  • The shipping address does not exist
  • The shipping address is misspelled by the customer
  • The shipping address is missing information (i.e., apt/bldg/suite number)
  • The carrier is unable to safely deliver the package after at least one attempt
  • The addressee has moved
  • The addressee has refused the package

Returned to sender packages will be restocked, and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge and a flat restock fee of 10%.

We are unable to replace or reship in these instances as our Returns Department processes all returned shipments. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.

Important Note:

We are unable to make changes to orders once they are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

PrettyFyne Hair does not take responsibility for lost, misplaced, or incorrectly delivered shipments. All returns and return-to-shipper shipments will incur a flat restocking fee of 10%.