Shipping Insurance: Protect Your Purchase For Just 29.99
RESPONSIBILITY FOR LOST OR DAMAGED ITEMS:
PrettyFyne Hair is not responsible for lost or damaged items during transit unless the customer has purchased shipping insurance. Customers who purchase shipping insurance are fully covered in the event of a lost or damaged package, ensuring protection for their order. Customers can view and manage their store credit for replacements by accessing their account here: https://account.prettyfynehair.com.
SHIPPING INSURANCE COSTS:
Shipping insurance is available for $29.99 and can be added during checkout to protect your purchase. This one-time fee covers lost or damaged items during transit. Orders covered by insurance will be replaced or refunded in the form of store credit, which will be issued as an E-Gift Card.
CONTACT INFORMATION FOR CLAIMS:
To report lost or damaged items, please contact us via email at Prettyfyne.llc@gmail.com or call 301.358.6228. Claims are verified by our customer support team, and shipping insurance claims will be processed manually. Customers can track and manage store credit for these claims in their customer account: https://account.prettyfynehair.com.
TIME FRAMES FOR REPORTING ISSUES:
Shipping insurance claims must be reported within seven calendar days from the delivery date to ensure timely resolution. Customers can use their account portal to monitor and manage their claims.
HANDLING FINAL SALE AND LAST STOCK ITEMS:
Final sale items, including lace products, are covered under shipping insurance. However, if an item purchased on sale is no longer on sale at the time of reordering through your account, the customer will be required to pay the price difference at checkout. Access your customer account here: https://account.prettyfynehair.com to manage reorders.
SHIPPING COSTS FOR NEW ORDERS:
When placing a new order using an E-Gift Card issued as a refund, the customer is responsible for paying shipping costs. However, orders over $399 qualify for free shipping at checkout. Shipping costs can be viewed in your customer account here: https://account.prettyfynehair.com.
RESTOCKING FEES:
Restocking fees do not apply to items lost or damaged in transit if covered by shipping insurance. For returns without insurance coverage, the applicable restocking fee is outlined in our Return Policy. Customers can manage returns and store credit through their customer account: https://account.prettyfynehair.com.
STORE CREDIT / E-GIFT CARD FOR REFUNDS:
Refunds issued under shipping insurance will be provided as store credit via an E-Gift Card, which can be used on our website to place a new order or replace the original order. Once a claim is approved, customers can access the E-Gift Card in their account immediately for reorders or new purchases. If an item was originally purchased on sale, the customer will need to pay the difference at checkout if the sale price is no longer available. To use store credit, visit: https://account.prettyfynehair.com.
NON-REFUNDABLE INSURANCE FEES:
The $29.99 shipping insurance fee is non-refundable. If a customer places another order using their E-Gift Card, they will have the option to add shipping insurance again. The original shipping insurance fee is not included in the refund.